Privacy Policy

1. Introduction

This Privacy Policy explains how Bosque Florecer (“we”, “us”, “our”) processes personal data when you visit or use our website and services. It also describes your choices and rights, including options related to cookies and marketing preferences.

If you do not agree with this policy, please discontinue use of our services. We may update this policy from time to time; material changes will be reflected in the “Last updated” date above.

2. Scope and definitions

• Personal data: information that identifies or can reasonably be linked to an individual.
• Processing: any operation performed on personal data (collection, storage, use, disclosure, deletion).
• Controller: the entity that determines the purposes and means of processing (typically us for our services).
• Processor: a party that processes personal data on behalf of a controller (e.g., hosting providers).

3. Data we collect

Depending on how you interact with our site, we may collect the following categories of data:

• Contact data: name, email address, and information you submit through forms.
• Account data (if applicable): credentials and security-related metadata (e.g., password hashes, authentication logs).
• Usage data: pages viewed, actions taken, time stamps, referrers, and approximate location derived from IP address.
• Device data: browser type, operating system, device identifiers, screen size, language preferences.
• Communications: messages you send to support or feedback channels.

We do not intentionally collect sensitive personal data. Please avoid submitting sensitive information through general contact forms.

4. Sources of data

• Directly from you (e.g., forms, emails, preferences you set).
• Automatically via cookies or similar technologies when you browse.
• Service providers that help us operate the website (e.g., hosting, analytics), subject to their role and contractual safeguards.

5. How we use data

• Provide, operate, and maintain our website and services.
• Secure accounts and prevent abuse, fraud, or unauthorized access.
• Understand performance and improve user experience (e.g., troubleshooting, analytics).
• Respond to inquiries and provide support.
• Comply with legal obligations and enforce our terms.
• Send service communications (e.g., policy updates, security notices).

6. Legal bases (GDPR/UK GDPR)

Where GDPR/UK GDPR applies, we process personal data under one or more of the following legal bases:

• Contract: to provide the requested services.
• Legitimate interests: to operate, secure, and improve our services (balanced against your rights).
• Consent: for certain cookies or optional communications where required.
• Legal obligation: to meet statutory requirements.

7. Cookies and similar technologies

We use cookies and similar technologies to enable essential site functionality, remember preferences, and measure performance. You can manage cookie preferences through our cookie banner and the “Cookie preferences” button above.

8. Sharing and disclosures

We may share personal data only as necessary and proportionate:

• Service providers (processors) for hosting, security, analytics, and support.
• Legal and safety where required by law or to protect rights, property, and safety.
• Business transfers in connection with a merger, acquisition, or asset sale (with appropriate safeguards).

We do not sell personal data in the ordinary course of business.

9. International transfers

If personal data is transferred across borders, we use appropriate safeguards such as standard contractual clauses, encryption in transit, and access controls to protect the data.

10. Data retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, including legal, accounting, or reporting requirements. Retention periods depend on the nature of the data and our obligations.

• Support messages: retained as needed to resolve issues and improve support quality.
• Security logs: retained for a limited period to detect and investigate abuse.
• Cookie preferences: retained until you change them or clear browser storage.

11. Security

We implement technical and organizational measures designed to protect personal data, including access control, encryption where appropriate, least-privilege practices, and monitoring for suspicious activity. No method of transmission or storage is 100% secure.

If you believe your interaction with our site is no longer secure, please contact us promptly using the details below.

12. Your rights and choices

Depending on your location, you may have rights such as access, correction, deletion, restriction, objection, and portability. You may also have the right to withdraw consent where processing is based on consent.

13. Children’s privacy

Our services are not directed to children under 13 (or the minimum age required by your jurisdiction). We do not knowingly collect personal data from children. If you believe a child has provided us personal data, please contact us so we can take appropriate steps.

14. Contact

Email: [email protected]
Phone: +1 (555) 382-7419

If you are in the EEA/UK, you may also have the right to lodge a complaint with your local supervisory authority.